Delivery & Returns

Delivery

We aim to send out goods within 2 to 3 days of receiving your order. If your chosen item is not in stock, we will inform you immediately and let you know how long it will take to re-order.

UK Delivery
All UK deliveries will be charged at £5.95.  Please allow 2-3 days delivery from dispatch.

Local Delivery
Free local delivery to BN7, BN8 and TN22 postcodes.

Local Collection
For collection from the Sussex Studio please email hello@luisakelsey.com.

Europe & EU
For delivery to Europe and EU please allow 3-5 working days from dispatch. All European/EU orders will be charged a flat rate shipping cost of £20.00.

USA, Australia & the rest of the world
For deliveries to other international countries please allow up to 7 working days from dispatch. All USA, Australia and the Rest of World orders will be charged at a flat rate of £30.00.

Please note - International customers will be responsible for any further taxes and custom duties imposed by their country.

Occasionally due to situations beyond our control, some orders may take longer.

Returns

Being happy with your Luisa Kelsey purchase is important to us. If for any reason you are not entirely happy, please return unwanted goods within 14 days for a full refund. If you wish to exchange your purchase, you will need to return the unwanted item for a refund and place a new order.

Returns can only be accepted if the garments are returned to Luisa Kelsey unworn, with all the labels still attached and the original packaging intact.

We can only issue refunds on receipt of the returned goods. We also advise returns to be sent by recorded delivery.

Local Returns
Please email hello@luisakelsey.com.

UK Returns
We allow 14 days to return unworn goods.

International Returns
We allow 28 days to return unworn goods. Please note - International customers will be responsible for any further taxes and custom duties imposed by their country or the UK.

For all returns, please see returns form and email hello@luisakelsey.com with the tracking number.

Faulty Items

Should there be anything wrong with your item when it arrives please notify us immediately and we will of course do anything we can to sort out the issue. Luisa Kelsey cannot take responsibility for returns received in a damaged condition without prior notice. Our returns policy does not affect your statutory rights.

If you have any questions, please email hello@luisakelsey.com.